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Citizens Advice
Peterborough

Citizens Advice Peterborough is a local registered charity that offers free, confidential and impartial advice and information. We are not just here in times of crisis – we also campaign for policy changes that benefit the population as a whole. We value diversity, promote equity and challenge discrimination.

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Our service
aims

Advice

To provide the advice people need for the problems they face

Improve

To improve the policies and practices that affect people’s lives

a young volunteer from citizen advice peterborough

Volunteering

Our service could not run without the support of volunteers. They are vital to the work we do! All our volunteers have a huge impact on the local community.  A variety of volunteer roles are available, as well as many learning and progression opportunities. If you would like to make a difference, we’d love to hear from you!

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Volunteering

Our service could not run without the support of volunteers. They are vital to the work we do! All our volunteers have a huge impact on the local community.  A variety of volunteer roles are available, as well as many learning and progression opportunities. If you would like to make a difference, we’d love to hear from you!

Discover more
an advisor from citizen advice peterborough

Our Advice

We can provide advice on a wide range of issues, involving benefits, debts, housing, budgeting, maximising your income and more! When you speak with us, we will ask a lot of questions to understand your whole situation – this helps us to tailor our advice to find the best options for you! Whilst we can help in a lot of areas, there may be some things that we can’t help with. Where possible, we’ll suggest other organisations that you can reach out to for further help instead.

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Self Help

Our Advice

We can provide advice on a wide range of issues, involving benefits, debts, housing, budgeting, maximising your income and more! When you speak with us, we will ask a lot of questions to understand your whole situation – this helps us to tailor our advice to find the best options for you! Whilst we can help in a lot of areas, there may be some things that we can’t help with. Where possible, we’ll suggest other organisations that you can reach out to for further help instead.

Contact Us
Self Help
a young volunteer from citizen advice peterborough
an advisor from citizen advice peterborough

Our Impact in 2024

8000+
advice issues
1400
Average incoming calls per month
30
~ active volunteers
£2 000 000+
Income gained for clients

We need your help

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Volunteer

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Donation

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Latest News and Updates

"Raise the Bar for Peterborough" 10KM Walk - A success!
Our ‘Raise the Bar for Peterborough’ sponsored walk took place on Friday, 21st March 2025. A joint venture between the Anglia Ruskin University (ARU) Peterborough and Citizens Advice Peterborough (CAP); the 10km walk raises money towards helping vulnerable local people to get the advice they so badly need.
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Volunteers, Staff & Trustees Honoured at Charity’s AGM
This year, as part of Citizen’s Advice Peterborough’s Annual General Meeting, we recognised the hard work and dedication of our staff, volunteers and trustees. Without them, our charity just wouldn’t be able to provide the advice people need for the problems they face, or improve policies and practices affecting people’s lives across the city.
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Volunteers Celebrate 85 Years of Citizens Advice
Volunteers from Citizens Advice Peterborough celebrated the organisation’s recent 85th birthday with tea and cake in the city centre. Set up in early September 1939, just after the start of the Second World War, dedicated volunteers have been offering vital advice and information ever since.
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